Candidate Experience: Ensure a seamless and positive candidate experience by managing communications, resolving concerns, and providing timely updates throughout the interview process. Overseeing process from interview to hire to include requisition management, offers, and background/drug checks
Interview Scheduling: Coordinate interviews for hourly and salaried roles using tools like Paradox and spreadsheets. Handle travel arrangements via Navan and issue guest visitor passes for HQ office interviews. Troubleshoot scheduling issues and manage reschedules as needed.
System Expertise: Serve as a Subject Matter Expert (SME) for Paradox and Workday, troubleshooting system issues, adding templates, verifying interviewer access, and escalating larger concerns to management.
Stakeholder Collaboration: Work closely with hiring managers, recruiters, and interview panels to coordinate schedules and ensure alignment.
HR Shared Services Support: Respond to inquiries from employees and managers via the ServiceNow case management system. Provide guidance on various HR areas within the recruiting and employee life cycle.
Process Improvement: Identify and implement opportunities to streamline scheduling, offer letter generation, and other recruitment processes.
Collaborate across the HR Services team to identify process improvement, efficiencies and areas of opportunity to centralize and standardize the way we work
Compliance: Maintain confidentiality and ensure adherence to company policies and legal requirements throughout recruitment activities.
Other duties as assigned
Basic Qualifications:
Bachelor’s Degree in Business, Human Resources or related area.
Experience coordinating interview schedules and managing calendars.
Proficiency in using Applicant Tracking Systems (e.g., Workday) and scheduling tools (e.g., Paradox).
Demonstrated ability to work effectively in a high-volume, fast-paced environment.
Strong organizational skills with attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and meet deadlines under pressure.
Customer-service orientation with a focus on delivering an exceptional candidate experience.
Proven problem-solving skills, including the ability to troubleshoot technical issues and navigate complex scheduling conflicts effectively.
Preferred Qualifications:
Prior experience in recruiting coordination or HR-related roles.
Familiarity with travel arrangement platforms (e.g., Navan) and background verification processes.
Proven ability to troubleshoot technical issues and act as a Subject Matter Expert (SME) for recruitment tools.
Experience identifying process inefficiencies and implementing improvements.
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