Job Description

The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement, and core values. The General Manager’s responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we’re looking for a self-starter who understands the position requires 24-hour availability Responsibilities:

• Handle guest complaints and queries, promoting exceptional customer service.
• Be present on property during shift changes to communicate priorities and support the team.
• Manage budgets, maximize revenue, and maintain financial and statistical records.
• Recruit, train, mentor, and supervise hotel staff to create a high-performing, guest-focused team.
• Ensure compliance with health, safety, and licensing standards.

Qualifications:

• Employee must occasionally lift and/or move up to 25 pounds
• Ability to read, write, analyze, and interpret business correspondence, general business periodicals, professional journals, technical procedures, or governmental regulations
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1 -3 years of previous experience as a hotel manager, assistant manager, or department manager preferred.
• High school diploma or GED required; advanced education in hospitality preferred.

About Company: At ARK, our vision is to positively impact and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!

Job Tags

Shift work,

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