Job Description

BroadPath is excited to announce that we are hiring for work-at-home Supervisor positions. Join our team and enjoy the flexibility of working from the comfort of your own home. At BroadPath, we believe in assuming the best intentions of others and empowering our employees to use their voices. Grow with a company that is passionate about helping you reach your full potential. Become a part of transforming customer and client experiences through our innovative work-from-home technology.

Accountable for the daily, weekly, and monthly activities of all team members

• Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
• Ensures compliance with policies, procedures, and state and federal regulations
• Monitor performance and provide coaching and feedback to team members
• Assists the team with escalated calls as needed
• Monitors team chat to answer questions and discuss project priorities with the team
• Assist Workforce Management in developing and managing schedules
• May be managing local and remote team members
• Monitor and evaluate team calls on a daily/weekly basis

Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team)

• Experience managing employee performance including coaching to call center metrics
• Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
• Experience with support channels including telephone, email, and chat
• Excellent verbal and written communication skills
• High school diploma or equivalent

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

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