Associate Hotel General Manager Job at Cruise Academy, Florida

elNQbG80UnNRR2loWXBXZGVaREZIZnhyc3c9PQ==
  • Cruise Academy
  • Florida

Job Description

Position Summary

We are seeking an experienced and dynamic Associate Hotel General Manager to help lead the hotel operations onboard for a world-class cruise operator. This strategic role supports the Hotel General Manager and is responsible for the seamless delivery of guest services, revenue generation, entertainment programming, and operational excellence across key hotel departments. You will also be the shipboard lead for integrating company-specific technology and driving sustainability and guest satisfaction across all touchpoints.

Key Responsibilities

  • Direct day-to-day operations in the Guest Services, Rooms Division, Entertainment, and Onboard Revenue departments.
  • Champion MedallionClass integration, empowering teams to improve the guest experience through tech-enhanced service.
  • Lead quality assurance inspections to maintain high product and service standards.
  • Manage event scheduling and support in-port activities and group functions.
  • Act as revenue lead onboard, supporting the Business & Brand Director in achieving targets.
  • Collaborate with the Hotel General Manager on itinerary planning and operational logistics.
  • Coach and develop leaders, drive first-contact resolution, and oversee onboard training participation and effectiveness.

Essential Skills, Knowledge and Expertise

  • Previous shipboard experience (non-negotiable)
  • 5+ years of hospitality leadership experience in Guest Services, Housekeeping, and/or Revenue Operations.
  • Proven ability to lead cross-functional teams, drive service excellence, and manage multicultural teams effectively.
  • Guest-focused mindset with strong analytical, organizational, and coaching skills.
  • Bachelor’s degree in Hospitality Management or similar (preferred).
  • Strong communication, interpersonal, and presentation skills.
  • Experience with quality assurance, brand execution, and performance management.

Contract Details

  • 4:2 rotation (4 consecutive months onboard the ship, followed by 2 months of vacation)
  • Single executive officer accommodation

Job Tags

Contract work,

Similar Jobs

Jackson Electrical Contractors, Inc

Electrician Job at Jackson Electrical Contractors, Inc

 ...Electrician Join the award-winning and dedicated team at Jackson Electrical Contractors, Inc. (JEC), a family-owned business established...  ...clean and safe work site and an organized material area. Experience and Skill Requirements Ability to meet the physical... 

Focused HR Solutions

8-11 PC LAN Technician Job at Focused HR Solutions

 ...Estimated Regular Hours/Week 40.00 Is U.S. Citizenship Required? Yes Position Details: Drug Screen No Background Checks Yes Position Description: This is not a remote position candidate will have to pass a strict background check and become ACJIS... 

Handcrafted Wines, LLC dba Handcrafted Wines of Kansas

Wine & Spirits Sales Representative Job at Handcrafted Wines, LLC dba Handcrafted Wines of Kansas

 ...Position Title: Sales Representative. Industry: Wine and Spirits Distribution. Location: Oklahoma City Metro Area. Handcrafted Wines is seeking a qualified individual to fill the sales representative position, in an established territory in the exciting Wine... 

Circuit Court of Cook County, Illinois

OCJ - Law Clerk II/ Division Attorney - Criminal Division Job at Circuit Court of Cook County, Illinois

 ...fine manipulation Strength to lift files weighing up to 20 pounds Use telephone and computer keyboard on a daily basis THE OFFICE OF THE CHIEF JUDGE IS AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Office of the Chief Judge of the Circuit Court of... 

Visa

Director, State & Local Government Affairs Job at Visa

 ...safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year....  ...Reporting to Visas Head of State and Local Government Affairs, the Director of State and Local Government Affairs will help...